Booked After Hours, for plumbers, sparkies, HVAC and field service
After-hours call answering for Australian trades.
$119 a month, flat, no call caps
After hours, your number, in your name. The job is in ServiceM8 or Simpro before the caller hangs up. Emergencies come to you.
$29 to set up your number, which comes off your first bill. Runs on Office Voice.
Hear how a call goes
Ring the after-hours agent from your browser. It says it is an AI first, checks the address, and writes one job. The card beside this is the record a call writes: every field on it is one of the eight checks further down.
Want to hear it against your own job types and service area? Book the 30-minute audit. $500, credited in full against anything that follows.
Job card, written during the call
- Customer
- [Name], [mobile]
- Address
- [Street, suburb]Verified
- Job type
- Routine (from: emergency, routine, quote)
- Urgency
- Not an emergency. On-call phone not woken.
- Notes
- Hot water gone, house of four, since this morning. Callout fee read to caller.
- Source
- After-hours call. Recording and transcript attached.
ServiceM8 and Simpro get a real job. Tradify has no public API (confirmed with their support), so there it arrives as an enquiry for you to convert.
What it costs
Booked After Hours
$119per month
30-day free trial. $29 to set up your number, which comes off your first bill. Cancel when you like.
Included
- Your number answered out of hours, or all day if you prefer, in your business name, with disclosure and recording notice first
- Every call sorted into emergency, routine or quote; anything else taken as a message
- Address looked up on Google Maps to confirm it exists and is in your service area, before a job exists
- One job written into ServiceM8 or Simpro; a second call adds to the open job
- The on-call phone woken for an emergency only, once per job, with the job already written
- No call caps and no per-minute overage
Not included
- Telephony, billed at the carrier's rate with no markup from us
- Your job-management subscription, which stays yours
- Quoting a price or agreeing a variation on the call: that stays with you
What has to be true before a van is dispatched
- 1Answers in your business name, at any hour
- 2Says it is an AI assistant and that the call is recorded, before anything else
- 3Asks what the problem is, where, and how urgent
- 4Verifies the address against Maps before a job can exist
- 5Classifies the work from a fixed list: emergency, routine, or quote
- 6Writes the job into your system once, and checks it is not a duplicate
- 7Texts the customer a reference, with consent captured on the call
- 8Alerts your on-call tech only when the job is genuinely urgent
Ask any vendor which of the eight their agent does.
The rules an Australian call has to follow
- Every call opens with “this is an AI, and the call is recorded” before anything else.
- Recording is handled to the strictest state: Victoria, Tasmania and the ACT need every party's consent, and you cannot know where the caller is.
- A text goes out only after the caller says yes on the call, with sender ID and an opt-out (Spam Act 2003).
- Only what the job needs is collected, under the Australian Privacy Principles.
How we build, not legal advice. The long version is in the compliance paper.
What are your missed calls worth?
Your numbers, not ours. The sliders open on placeholders, not a claim: set every one, especially how many callers would have become a job, to what you know about your own business.
Your numbers
Nothing here is sent anywhere. It is worked out in your browser.
Your phone bill or call log has this. A normal week, not your busiest.
Rings out, goes to voicemail, or gets picked up and cut off. Most owners underestimate this one, so check it against the log rather than guessing.
Invoice value before costs. If your jobs split into small callouts and big installs, run it twice rather than averaging them into a number that matches neither.
Nobody can know this exactly, including us, so we have not supplied a researched-looking default. Set it to what you believe about your own customers. If you want to test it, ring twenty missed numbers back and count how many had already booked someone else.
Your normal quote-to-job rate on inbound enquiries. Price shoppers and wrong numbers belong outside this figure.
On your own numbers, that is
$93,600
a year in work that rang and went elsewhere
- Calls nobody gets to
- 10 a week
- Callers who never ring back
- 5 a week
- Jobs that walk
- 2 a week, about 104 a year
- Value a week
- $1,800
What this number is not
It is not a promise, and it is not recoverable revenue. Answering every call does not convert every caller, some of that work would have come back anyway, and some of it you would not have wanted. Treat it as the size of the leak, not the size of the cheque. Anyone quoting you a national average for this is quoting a figure they did not measure.
If the number is big enough to bother you
The eight-minute diagnosis does this across the whole week, not just the phone: quotes nobody chased, invoices nobody closed, and the admin that should never have been a person's job. Or read how the after-hours phone is built before you decide who builds it.
The job is booked. Now the invoice.
Get Paid is the same voice on the other end of the job. It rings overdue invoices and open quotes against your live Xero and leaves with a date. Overdue invoice calls from your live Xero.
Quote gone quiet? Here is what to send next, and what to say when you ring. Still choosing a job system? Job management software for tradies, compared. Jobs finished but not invoiced? Quote to invoice: one job number from the call to the payment. Licences, insurance and rego coming due? Tracking QBCC licences, public liability and workers comp. Weighing us against other answering options? The best AI receptionists for tradies, compared on price and caps.
Technical? The build standard is open. Take it.