How Many Calls Did You Miss Last Week?
Industry data shows 30–40% of inbound calls to trade businesses go unanswered. For a plumbing business taking 80 calls a month, that's $5,400 in missed revenue, every single month.
80%
of Australian SMEs expect rising costs to impact their business in 2026
Source: COSCA 2026
63%
of business leaders say AI is their #1 priority, but most don't know where to start
Source: KPMG 2026
43%
of cyber attacks in 2024 targeted SMEs: avg recovery cost exceeded $40,000
Source: COSCA 2026
The Calls You're Missing
Every missed call is a job going to your competitor
You're on the tools
Phone rings when you're under a house or on a roof. By the time you're free, they've called someone else.
After hours is dead time
A burst pipe at 9pm is a $600–$900 job. If it goes to voicemail, it goes to your competitor.
Generic answering services don't cut it
They take a message and send an email. They don't know your service area, can't triage urgency, and can't book into your calendar.
What the AI Receptionist Does
From ring to booked job, no human needed
- 1
Answers immediately in your business name
- 2
Identifies itself as an AI assistant, fully ACMA compliant
- 3
Asks what, where, and how urgent
- 4
Verifies the address against Google Maps in real time
- 5
Classifies the job (emergency / routine / quote)
- 6
Books directly into ServiceM8, Tradify, or Jobber
- 7
SMS confirmation to the customer (with consent)
- 8
If emergency: SMS alert to your on-call tech
Total call time: 2–4 minutes. Job in the system before you finish your current one.
How Much Are You Losing?
Missed calls plus manual admin: calculate the real cost to your trade business.
Your Business Details
Include quoting, invoicing, scheduling, emails, data entry, follow-ups
Adjust the sliders and click calculate to see your results
Works with Your Tools
Connects directly to your existing job management tool. No new software to learn.
For the Common Case, Buy the Product
Most trade businesses need the same three things: the phone answered, the quotes followed up, and the money chased. That is a turnkey product, not a project: no setup fee, a 30-day free trial, and you keep the number you already advertise.
Office Voice: Recover
Setup (one-time)
None
Monthly
From $199/mo
- Answers the phone when you cannot get to it
- Takes the job enquiry instead of letting it ring out
- Chases overdue invoices and follows up quiet quotes
- Sends a pay link by SMS and email while still on the call
- Connects to ServiceM8, Simpro or Xero
- New AU number, or port the one you already advertise
- Built-in ACMA & Privacy Act compliance
Office Voice: Recover Pro
Setup (one-time)
None
Monthly
From $399/mo
- Everything in Recover
- Higher call volume, with the cadence adapting to it
- Promise-to-pay tracking, with holds that auto-resume
- Outcome and DSO reporting
- Priority onboarding support
Running something the standard connectors do not reach, or want work wired in that sits outside the product? That is the part worth a conversation, and it is what the consulting side is for. Tell us what you run.
Built-In ACMA Compliance
Most AI voice agents skip the one sentence that keeps you out of trouble
Sit through a few vendor demos and you’ll notice how many AI receptionists never say they’re AI. It sounds like a nice touch to leave out. It is actually two separate exposures, and both of them land on you rather than on whoever built the agent: it is your business name answering the phone.
The first is consumer law. No federal rule compels AI disclosure yet, but the ACCC has named AI deception an enforcement priority, and a caller who thought they were speaking to a person when they weren’t is the textbook shape of misleading conduct. The second is recording, and it is the harder one: these platforms record every call by default, while Victoria, Tasmania and the ACT each require everyparty to consent to being recorded. You cannot know which state your caller is sitting in, so the only safe standard is the strictest one. An agent that quietly records a Melbourne caller isn’t a tick you forgot: it is a surveillance-devices problem in three jurisdictions.
Both are solved by one sentence at the top of the call. Ours says it on every single one, which is why the demo you can ring says it to you too.
AI Disclosure
Every call opens with a clear AI identification and recording notice, meeting ACCC consumer law guidelines and state surveillance device requirements.
Privacy Act Ready
Data collection follows the Australian Privacy Principles. Only necessary information is captured, callers are notified, and SMS consent is collected before any message is sent.
Spam Act Compliant
All automated SMS includes sender identification and opt-out options. Transactional messages are kept separate from marketing. Consent is recorded with timestamps.
Covers ACMA regulations, Privacy Act 1988 (APPs), Spam Act 2003, and state-level surveillance device laws (VIC, TAS, ACT all-party consent). This is how we build and what we watch for, not legal advice: your own adviser should have the final say on your obligations.
Risk-Free Guarantee
We'll build and test your AI receptionist and let you run it for 30 days. If it doesn't answer more calls and book more jobs than before, you don't pay the monthly subscription.
The Rest of the Trades Library
Missed calls are one job of many. Each white paper walks through another one end to end: what a machine can decide on its own, what still needs a person, and what the change is actually worth. No signup.
Winning more work
Running the day
Getting paid & staying compliant
Or browse the full white paper library.
Book a Free 20-Minute Discovery Call
We'll walk through your current intake process, calculate how many calls you're likely missing, and show you exactly what the AI receptionist would do differently.
Trades is where we started, it's not all we do
Everything on this page is still fully supported. We've also taken the same playbook into accounting, real estate, and professional services, and built two products of our own: Office Voice and workmylist. If you run a trade business plus something else, or your bottleneck is getting paid rather than getting calls, start with our full services.