Combining the build standards
From the shared drive to the advice file. Which standard answers which question, the order to build them in, and the three steps you should not hand-roll along the way.
How to get this live in your business
24open standards, each written for one job that leaks money. Six of them now stack. A network that wants an assistant “trained on our data” is asking for those six in a particular order, and the order is the difference between a system a regulator can read and a demo that answers from memory.
In short
- The stack
- The knowledge base inventories every source with an owner. The graph holds the library. Cited Answer answers from it. Advice File writes the interview into the CRM and attaches cards. Reactivation works the book. Multi-Site scores every office off the same keys.
- The order
- Key contract, knowledge base, graph, answer, file, book, score. Build the file first and it has nothing to cite. Build the graph last and every answer already given was from memory.
- What to buy
- Database Reactivation is the one with a product of ours: its live step runs on the Work the List insert. Nothing else in the six is. Three steps are not to be hand-rolled and are data, not software: identity from the system of record, the change feed, and acceptance by a named person. The phone call, where there is one, is the only hosted step.
- The test to run first
- Detach the library and ask the question. A decline is a pass. An answer, however right, means somebody trained a memory.
- The cash path
- A second stack, for the money: Booked After Hours writes the job, Quote Out drafts from it, Invoice Out raises from the accepted quote, Debtor Chasing chases off the ledger. The Cash Seam standard checks that one id survives all four moves. Section 7.
- The worked example
- A broker network announced an assistant that records calls, fills the profile, flags gaps, raises follow-ups, searches lender policy and coaches. Section 3 decomposes it into the six standards, and says what the brief left out.
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1. The stack, bottom to top
Each layer reads the one below it and writes nothing into it. Every layer is a published standard, and the bottom one is the long, foundational project most businesses need first.
From the shared drive to the advice file
Knowledge Base
The drive as it is, plus one register with a person per source and a watch that notices a changed edition. Search finds passages and never answers.
- Register
- Owner
- Watch
- Gap
inventories
Knowledge Graph
Sources as instruments, nodes a person accepted, supersession and conflict as edges, a change list.
- Clause
- Entity
- Fact
- SUPERSEDES
- APPLIES_TO
holds
Cited Answer
A question becomes a live clause with a card, or a decline to a person.
- Source card
- Change pending
- Declined
answers
Advice File
The interview becomes fields on the CRM record, gaps become tasks, the draft waits for a person.
- Verbatim
- MissingField
- Ready for person
writes
Database Reactivation
The book is ranked from the file, one play per row, one next action.
- Ranked list
- Reason per row
works the book
Multi-Site Conformance
Every office scored off the same key contract, drift named by kind, published on schedule.
- Key contract
- Four drifts
- One score
scores
2. Which standard answers which question
The fastest way to pick a starting point is the question the business is actually asking.
| The question | The standard | What it proves |
|---|---|---|
| Where is everything, and who owns each piece? | Knowledge Base | One register with a person per source on the tenant you have, one canonical copy, client material quarantined, a watch that catches a changed edition |
| Where does the truth live, and what breaks when a source is replaced? | Knowledge Graph | A fact lives once, a person accepted it, and a change lists every affected node |
| What does the rule say for this state, this product, today? | Cited Answer | Every answer carries a dated clause, or declines to a person |
| What did the client say, and what is still missing from the file? | Advice File | One file per client in the CRM, computed completeness, a task per gap, a draft no machine can send |
| Who in the book should be worked next, and with which play? | Database Reactivation | A ranked list with a reason per row, one next action, nothing invented about a contact |
| Are all the offices actually running the same thing? | Multi-Site Conformance | One versioned key contract, four kinds of drift, one score computed once |
| Did the phone call itself follow the rules? | Booked After Hours and Debtor Chasing | Disclosure first, the Do Not Call Register, calling hours, one job written, a proof id per call |
3. The worked example
In September 2026 Yellow Brick Road described an assistant rolled across its broker network: a suite of agents trained on the network’s own data that records the client call, populates the profile, flags missing information, raises follow-ups, searches lender policy and coaches the broker, with a pipeline coach to follow. It is a good brief and it is the shape most multi-office networks will ask for this year.
Decomposed, it is six published jobs and no new ones. Getting the panel, the policy and the manual into one register with owners is the Knowledge Base. Record the call and populate the profile is Advice File. Search lender policy is Cited Answer over a graph of the panel. Flag missing information and raise follow-ups is Advice File’s task check. Coach the pipeline is Database Reactivation. Roll it across the network is Multi-Site Conformance. Coaching the broker is not a seventh job: it is a view over the file and the cards, and if the file is empty the coach is a speech.
What the brief leaves out is the part a regulator will ask about. Which lender clause an answer used, and the date it was live. Who accepted the new edition when the policy moved. Whether the savings figure on the file was said or guessed. Whether a recommendation can leave draft without a person. A model trained on the network cannot be queried for any of those. A graph, a card, a task and a named person can. We would rather the network built it that way than bought our opinion of it, which is why all six are free.
4. The order to build
Seven steps. The first is half a day, the second is the long foundational one, and the rest are afternoons with a coding agent, in this order, because each one reads the one before it.
- 1
Write the key contract
Everything below writes onto it. Field keys for the file, node and edge types for the graph, one version number. Half a day, and the cheapest decision on the page to get wrong later.
Multi-Site Conformance, section 2
- 2
Build the knowledge base
Every source on one register with a person's name on it, on the Microsoft 365 or Workspace tenant the business already runs, with the watch that notices a changed edition. This is the foundational project and the long one: weeks for a network, because it is a conversation per source. Nothing above it can start until it exists.
Knowledge Base
- 3
Build the graph from the register
Promote the registered instruments into the graph: typed nodes, scope as an edge, nothing live until a named person accepts it. This is the week the vendor's demo skips.
Knowledge Graph
- 4
Put Cited Answer on top of it
Staff ask the graph and get a clause with a card, or a decline. Run the detach test on day one, before anyone trusts an answer.
Cited Answer
- 5
Then, and only then, the interview
Advice File writes into the CRM and attaches cards from the graph. Built earlier, it has nothing to cite and turns into a transcription tool with a confident summary.
Advice File
- 6
Work the book off the file
Reactivation ranks the pipeline from the completeness and the dates the file already holds. A pipeline coach with no file is a speech about growth.
Database Reactivation
- 7
Score every office off the same keys
Drift detection over the contract, published on schedule whether or not it found anything. Training material is not a control.
Multi-Site Conformance
5. What to build and what to buy
Database Reactivation is the one standard above with a product of ours: its live step runs on the Work the List insert. Nothing else in the six is, and each page says so in its provider block. Voice recording, transcription, embedding, the mapper from utterance to field key and the interface can all be bought, and none of them is the hard part.
Three steps are not to be hand-rolled and are not software either. They are data with a person’s name on it: identity taken from the system of record rather than invented by an extractor; the change feed, with a checksum diff and a computed list of what it touches; and acceptance, where nothing reaches live because a model was confident. The Knowledge Graph page names all three, and the Rejected Pack standard named the same three in other words a month earlier.
Where the stack meets a phone call it meets the one step we do sell. A broker’s own interview is not our call, and Advice File does not sell it. An outbound chase or an after-hours line in the same network is, and there the Booked After Hours and Debtor Chasing standards apply, with the live number, the Do Not Call Register wash and the proof id as the insert: Booked After Hours at $119 a month, or Get Paid at $199 a month.
6. Running the checks
Every standard publishes its checks as data, and the conformance harness scaffolds a project that runs red against a local stub until your build goes green. One folder per standard, in the order above:
For your developer. Show the setup commands
npx @aipathway/conformance init multi-site-conformance-build-standard
npx @aipathway/conformance init knowledge-base-build-standard
npx @aipathway/conformance init knowledge-graph-build-standard
npx @aipathway/conformance init cited-answer-build-standard
npx @aipathway/conformance init advice-file-build-standard
npx @aipathway/conformance init database-reactivation-build-standard
cd knowledge-graph-build-standard && node run.mjs # red, then greenThe checks a stub cannot pass, the pass tests, report as ours to run rather than failing you. For these five there is no hosted step (Database Reactivation is the exception: its live step runs on the Work the List insert), so in production they run against your own CRM tenant and your own accepted library. No own-systems standard has a live port map yet, so the harness proves the stub only: run the pass test by hand and attach the evidence.
Handing it to a coding agent? Start it on the graph, not on the file.
7. The cash path
The knowledge stack is one way the standards combine. The cash path is the other, and most trade and service businesses need it first. Four standards, in the order the money moves: the call writes the job, the quote is drafted from that job, the invoice is raised from the accepted quote or the completed job, and the chase runs off the live ledger.
Each of the four passes on its own, and none of them fails if the id dies between two of them. The Cash Seam standard is the one that does. The job id written on the call is the id the quote reads. The accepted quote id is what the invoice is raised from. The invoice id is what the chase reads off the ledger. Each record carries the id of the one before it and the name of whoever owns the exception, and nothing invents a second record.
Build them in stack order, one folder each, and run the seam last, once the four are green on their own:
For your developer. Show the setup commands
npx @aipathway/conformance init booked-after-hours-build-standard
npx @aipathway/conformance init quote-out-build-standard
npx @aipathway/conformance init invoice-out-build-standard
npx @aipathway/conformance init debtor-chasing-build-standard
npx @aipathway/conformance init cash-seam-build-standard
cd cash-seam-build-standard && node run.mjs # red, then greenUnlike this page, the cash path has hosted steps: the job write and the quote draft run on Booked After Hours, and the invoice draft and the chase run on Get Paid. The seam adds no product of its own. Its step not to hand-roll is the same at every hop: the id taken from the system of record, and one authenticated write that comes back with its id.
8. What this is not
- It is not a brief to fine-tune a model on the aggregator’s shared drive.
- It is not permission to put a chat box next to the CRM and call the file updated.
- It is not a substitute for a responsible-lending assessment, a certificate or a signature.
- It is not training. Training is what you do in a room. Control is what you can score when the trainer has gone.
- It is not the whole roadmap either. This is the stack for a network that wants an assistant on its own material. The ladder every business climbs, cash first, is at the roadmap.
- It is not a seventh standard. It carries no checks and no pass test. The six it points at carry all of them.
Want it done for you?
The knowledge stack is not sold ready-made: apart from the reactivation calls on workmylist, it is built for your network, on your own tenant. Start with the 8-minute diagnosis, which maps how your week runs to what is already built and what is worth building. The cash path is ready-made today, for trades, builders and accountants.
Technical? The build standard is open. Take it.